FAQs

  • We treat a wide range of non-emergency medical conditions, including colds, flu, allergies, UTIs, mild asthma, skin conditions, joint pain, and more. We also offer mental health support for anxiety, depression, insomnia, and smoking cessation.

  • MessageCare is an asynchronous telehealth service, meaning you fill out a form describing your symptoms and a provider will review it. You’ll receive a response with a treatment plan or next steps through the secure patient portal—no video or phone call needed.

  • Before submitting a MessageCare request or scheduling a telehealth visit, you’ll complete a screening questionnaire for emergency symptoms. If your answers indicate a medical emergency, you will be prompted to seek urgent care or call 911 and won’t be able to proceed. If a provider later determines your case requires emergency care, we will notify you via phone call and secure portal message.

  • At this time, we are a self-pay practice and do not bill insurance. However, we offer affordable pricing, including payment plans and discounts for students, service members, and first responders.

  • Yes, we can prescribe most non-controlled medications when medically appropriate. However, we do not prescribe controlled substances, including ADHD medications, pain medications, Lyrica, or medical marijuana.

  • Yes! We offer same-day telehealth visits, and with MessageCare, you can submit a request anytime and receive a response as soon as a provider reviews your case.

  • We offer flexible telehealth hours, including evenings, weekends, and holidays, so you can get care when it’s most convenient for you.

Telehealth Blog